Virtual Session

For reaching out to I Tidy Homes, you have various contact options available:

📞 Call us at 0403 888 612

✉️ Email us at itidyhomes@mail.com

💬 Use the chat feature on our website located at the bottom right

📝 Fill in the enquiry form at the bottom of the main page.

We pride ourselves on being responsive, but kindly allow 24-48hrs hours for a reply. Should you have a quick question, our FAQ's section might have the information you're looking for.

Do you do bond cleans? No.

Do you do deep cleaning? Yes and no. We do a very thorough general to deep clean but we do not cater for homes that require an excessive deep clean on areas that have been neglected.

Do you do exterior cleaning? Some. Windows, courtyards and balcony areas.

Do you clean high areas inside the home like ceilings? No.

Do you offer childminding. Unfortunately not.

Do I need to be home during a service? Not at all.

Do you clean areas with heavy mold? No. Only very light surface mold in wet areas like the shower that will wipe off easily. 

Do you clean out fridges & organise them? Absolutely.

Can you oraganise toy rooms? You bet I can.

Do you do ironing? Yes- light ironing.

Can you fold & put away washing? Sure thing.

Can you put my food shop away if I order it online? Yep.

Can you feed & walk my dog/s? I'd love to, but no sorry.

Do you take casual bookings? Yes we do, but we prefer regular clients.

How do I pay you? Bank transfer, payable on the day of service no later than 5 pm or earlier. We will email you an invoice with all the details.

Can you provide me with an invoice? You bet I can.

Can you provide me with a police check? Yes I can.

Do you have insurance in case something is broken or damaged during a service? We sure do!

Are you negotiable with your rates? We feel we offer an incredibly affordable rate, for such a high quality in-home service so no. With that being said we should also be paid in accordance with for all our hard work, physical labor and time given to servicing our clients' homes. Our services are a luxury to have and unfortunately can be out of reach for some. 

But my old cleaner only charged $30/$40/45hr? Yes there are many individual cleaners or cleaning companies that offer a cheaper rate, but do they cover things like insurance? Do they offer a police check? Do they offer workers compensation? Are they a registered business with an ABN? Do they have a professional website? Are they reliable? Where is your cleaner now? Always do your homework. You will get what you pay for!

In order to sustain and run a profitable business and allow for things like inflation, are prices need to be set at a certain price. We certainly don't pocket the full amount you are paying. We need to cover all business costs and wages first. 

Is there a cancelation fee? We are only a small business so we do ask that you please give us a min of 48 hours notice prior to your booking with us so we can fill your spot with a waiting client for that week. A 50% cancellation fee of your booked service will be charged if ample notice isn't given & you risk losing your permanent spot. We have a strict cancellation policy in place. 

Read our terms and conditions here

Our dedicated team of homemakers is equipped with a range of environmentally friendly, non-toxic, and chemical based cleaning products that clean effectively, giving the best end result possible.

While we have preferred brands that have proven effective for our clients, we are flexible and willing to accommodate your preferred products where needed.

To maintain a high standard of cleanliness, we bring our own professional vacuum, mop, bucket and products to complete the job. Rest assured that all our equipment and products undergo thorough daily cleaning and sanitization after each client visit.

In our ongoing effort to be environmentally conscious, we actively seek ways to reduce our carbon footprint. This includes recycling spray bottles, opting for refills, and repurposing old cloths as rags. By choosing eco-friendly alternatives, we not only prioritize the health of everyone involved but also contribute to the well-being of our planet.

Your health and the environment are our top priorities, and we strive to uphold these values in every aspect of our service.